Yeah, I tried direct chat and here it is the text:
Sema W: Hello. Thank you for using the Intel Customer Support chat service. We are glad to be of service. How can I help you today?
Me Hi Sema.
I use Mobile Intel(R) 965 Express Chipset Family graphic card
on Windows 7
to be more exact: Mobile Intel Graphics Media Accelerator x3100; Windows 7; 32bit; RAM 2.5MB;
on Acer laptop
it supports open GL 2.0 version
but it shows like it doesn't support open GL
I can see that using PhotoshopCS5
I posted my problem on couple of forums
and I found a group of people with the same problem
some of them have two operating systems in their computers
because everything works great with Windows XP
Sema W: Did you contact Acer? We have some support information about our chipsets on our website but as chipsets are modified by motherboard manufacturer you can get better information from your laptop manufacturer.
Me:but the same thing doesn't with photoshop
Yes I did
they told me to update my driver
and I already had the latest one
which is 220.127.116.110 (9-23-2009) - ig4icd32.dll
the group of people with the same problem think
that when Intel was making the driver for this graphic card for Windows 7
they forgot about open GL
some of those people contacted Intel as well
but nothing yet
This graphic card is not a very strong one but it can work well with 3D and openGL but only with Windows XP
so if some changes could be made on driver
it would work
Sema W: We have drivers on our website but as I explained the chipsets are modified by the motherboard manufacturer our support is very limited
Me:so you suggest to download the latest chipset driver?
Sema W: I suggest you to get the drivers from the laptop manufacturer rather than getting them from our website.
Sema W: http://www.intel.com/p/en_US/support...hts/chpsts/965
Sema W: this is our support site
Sema W: we do offer information and drivers
Me:Yes I tried with those ones as well as those from official Intel site
Sema W: but you will get the most updated ones from the laptop manufacturer
Mene more thing please
is there any email address where the group of people with this problem could send this issue
because we are gathering
and trying to write a letter or something like that
Sema W: The issue you are experiencing is more related to Acer as they provide all the drivers.
Me:So they make new drivers but not Intel?
Sema W: yes they provide the drivers
Me:Ok I'll try again with them
Thank you very much
enjoy your day
Sema W: Thank you for chatting to Intel Customer Support. Have a nice day!
Sema W: thank you