Your problem might have long been solved if you'd provided a description of it Please also see Forum Posting Guidelines in particular:
Originally Posted by Forum Posting Guidelines, emphasis mine
7: Do not request private help. Specifically, do not ask a question openly in the forum, then provide your email address and tell people to mail you the answer.
The purpose of a discussion forum is to discuss things openly. This allows everyone to share in the discussion as well as allowing everyone to share in the results. By asking for private help, you are taking away from the forum without giving back. As you might imagine, this is quite impolite.