View Full Version : Problem with a Rendering Software and People pointed me to this forum

04-06-2016, 10:25 AM
Hello people!

I'm using Artlantis, which is an architecture rendering software and today and it couldn't open my current or any old project that I had worked on before. I tried Reinstalling, updating and restarting. I need to End Task the program in order to close if after the error appears. I updated my AMD driver sometime after the last time the program was working. Any ideas?

CPU: i7 - 6700k
GPU: AMD R9 380, 4GB
MB: Z170, AsRock
OS: Windows 10
MODELER: ArchiCAD 19, student version


04-07-2016, 03:05 AM
Hi Stefan,

My name is Tianxiao WANG. I'm community manager of Abvent Group.
I saw that you were having problem with Artlantis, then Voilą, I'm here! :D
To find a solution, you could create a "Ticket" on Artlantis online support page: https://abvent.freshdesk.com/support/home
It is a technical support system for all Artlantis users (whether you have trial, pro or student version).
Once you have created a ticket with your question + your computer configuration, one of our technicien will directly get back to you.

Thank you and best regards,
Tianxiao WANG